Privacy Policy

 

Last updated: [10/04/2024]

Privacy Policy

Effective Date: [Insert date]
Smart Commisary (“we,” “us,” “our”) provides digital guidance to help you use authorized third-party providers. This Privacy Policy explains what we collect, how we use it, and your choices.

1) Information We Collect

  • Contact Data: name, email, phone number, preferred language.

  • Case/Recipient Data: recipient’s full name (as listed), ID number, facility, provider, related details you supply.

  • Communications Data: email/WhatsApp/SMS messages and metadata (timestamps, delivery/read logs), call notes.

  • Technical Data: IP address, device/browser type, approximate location (derived from IP), referral URLs.

  • Order/Payment Metadata: order ID, amount, currency, payment status, processor reference (we do not store full card numbers).

  • Evidence for Disputes: logs/screenshots confirming delivery, links sent, and guidance provided (used to respond to chargebacks or claims).

2) How We Use Information

  • Service delivery: provide guidance, send instructions/screenshots/links, case follow-ups.

  • Verification & accuracy: confirm names/IDs/facility details as provided by you.

  • Customer support: respond to requests, resend materials, troubleshoot delivery.

  • Fraud prevention & disputes: detect misuse; provide evidence to payment processors (PayPal/Stripe).

  • Legal compliance & safety: meet legal obligations and enforce our Terms.

  • Service improvement: internal QA and workflow optimization.

3) Sharing & Disclosure

We may share with:

  • Service providers/processors: hosting, email/SMS/WhatsApp platforms, analytics, ticketing/CRM, and payment processors (e.g., PayPal/Stripe).

  • Payment/chargeback processors: to investigate and resolve disputes.

  • Legal/Compliance: if required by law, subpoena, or to protect rights/safety.
    We do not sell your personal information.

4) Cookies & Tracking

See our Cookie Notice for details. We may use necessary cookies and limited analytics. Some third parties (e.g., payment processors) may set cookies when you interact with their components.

5) Data Retention

We keep records for as long as needed to deliver the service, meet legal/accounting requirements, and defend against disputes. Evidence relevant to claims/chargebacks may be retained for the applicable limitation periods.

6) Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure.

7) Your Choices & Rights

  • Communications: opt out anytime (reply “STOP” on SMS/WhatsApp; email “unsubscribe”).

  • Access/Deletion: you may request access or deletion to the extent required by applicable U.S. law by emailing support@smartcommisary.com. We may need to verify your identity and retain certain records as permitted by law.

  • Do Not Track: we do not respond to browser DNT signals.

8) Children

Services are for users 18+ and are not directed to children under 13. Do not provide information about minors without lawful authority.

9) International Users

We primarily process/store data in the United States. By using the services, you understand your data may be processed in the U.S.

10) Changes to This Policy

We may update this Privacy Policy. We will post a new Effective Date when changes occur.

11) Contact

Email: support@smartcommisary.com