Electronic messaging has become one of the most common ways for inmates to stay connected with family and friends in U.S. correctional facilities. While it works similarly to email, inmate messaging is heavily regulated, monitored, and only available through approved providers.
This guide explains exactly how electronic messaging works for inmates, what families should expect, and how to avoid common problems.
1️⃣ What Is Electronic Messaging for Inmates?
Electronic messaging allows approved contacts to send text-based messages to inmates through secure prison platforms.
Unlike regular email:
- Messages are screened and monitored
- Delivery is not always instant
- Attachments and content are restricted
Inmates receive messages via:
- Tablets
- Kiosks
- Printed copies (in some facilities)
2️⃣ Approved Electronic Messaging Providers
Each facility contracts with specific providers. The most common in the U.S. include:
- GTL / ViaPath
- Securus eMessaging
- JPay
- GettingOut
- TextBehind
- Smart Communications (message-to-print systems)
⚠️ You must use the exact provider assigned to the inmate’s facility.
3️⃣ How to Send an Electronic Message to an Inmate
General steps:
- Create an account on the provider’s official website or app
- Add the inmate using:
- Full legal name
- Inmate ID number
- Facility location
- Add funds to your messaging account
- Write and send your message
- Wait for approval and delivery
📌 Messages are reviewed before being delivered.
4️⃣ How Inmates Receive Messages
Depending on the facility, inmates may:
✔ Read messages on a tablet
✔ Access them through a shared kiosk
✔ Receive printed message copies
In some systems, inmates can reply electronically, while in others, they must respond via paid messages or regular mail.
5️⃣ How Long Do Messages Take to Arrive?
Delivery times vary:
| Message Type | Estimated Time |
|---|---|
| Electronic tablet delivery | Minutes to 24 hours |
| Reviewed messages | 24–72 hours |
| Printed messages | 2–5 business days |
Delays are common during:
- Lockdowns
- Weekends and holidays
- System maintenance
6️⃣ Cost of Inmate Electronic Messaging
Messaging is not free in most facilities.
Costs may include:
- Per-message fees
- Character limits
- Charges for replies
- Fees for photo attachments
📌 Prices vary by provider and facility.
7️⃣ What Content Is Allowed
Allowed:
✔ Personal messages
✔ Family updates
✔ Encouraging or supportive content
Not allowed:
🚫 Threats or coded language
🚫 Legal advice
Messages violating rules may be:
- Rejected
- Delayed
- Used in disciplinary reviews
8️⃣ Can Messages Be Monitored or Recorded?
Yes.
All inmate electronic messages are:
✔ Reviewed
✔ Stored
✔ Monitored by correctional staff
There is no expectation of privacy.
9️⃣ Common Reasons Messages Get Rejected
- Inmate is in disciplinary status
- Incorrect inmate ID or facility
- Prohibited language or content
- Messaging privileges suspended
- Facility changed providers
Always verify the inmate’s current location and provider.
10️⃣ Tips to Ensure Your Messages Are Delivered
✔ Use full legal names
✔ Avoid slang or abbreviations
✔ Keep messages respectful and clear
✔ Confirm the provider before sending
✔ Send shorter messages if limits apply
❓Frequently Asked Questions (FAQ)
Can inmates send messages first?
Usually no. Most systems require outside contacts to initiate messaging.
Can I send photos electronically?
Some providers allow photos, but they are reviewed and may incur extra fees.
Are electronic messages faster than regular mail?
Yes, in most cases—but not instant like standard email.
Conclusion
Electronic messaging provides a reliable way for inmates to stay connected, but it comes with strict rules, fees, and monitoring.
Understanding how inmate messaging systems work helps families:
✔ Avoid rejected messages
✔ Reduce delays
✔ Maintain consistent communication
Always use official provider platforms and follow facility guidelines.