Frequently Asked Questions (FAQ)
What services does Smart Commissary offer?
We provide personalized, step-by-step guidance to use the authorized provider for commissary funding, phone services, video visits, secure-package programs, and select digital access.
How do I make a deposit to my loved one’s commissary account?
We confirm the official provider for the facility, walk you through account setup, and show you how to fund the correct balance. We also help verify key details (recipient’s full name as listed, ID number, and facility) to reduce errors.
Does Smart Commissary make deposits on my behalf?
No. We do not operate deposit or calling platforms and do not make payments for you. We guide you to complete deposits yourself on the provider’s official website/app.
Can Smart Commissary help with phone calls?
Yes. We guide you to set up and fund the approved calling program with the authorized provider so calls connect smoothly.
Do you assist with video visits and digital entertainment?
Absolutely. We guide you to schedule and fund approved video visits and, where available, digital tablet programs through the provider’s official platform.
How do I know my deposit was successful?
You’ll receive a confirmation directly from the provider’s platform. We help you follow the required steps and keep records to avoid common mistakes.
What happens if I make a mistake with a deposit?
Our goal is to prevent errors. If something goes wrong, we’ll help you identify options on the provider’s side (e.g., support channels, transfer or credit policies if available). Final decisions rest with the third-party provider.
Does Smart Commissary have a commercial relationship with providers or facilities?
No. We are an independent private directory. We are not affiliated with government agencies, facilities, or providers.
How quickly are deposits processed?
Timelines vary by provider and facility. We guide you to complete the deposit correctly to help minimize delays, but processing is controlled by the provider.
Can Smart Commissary assist with multiple facilities or a transfer?
Yes. We work nationwide across thousands of U.S. facilities. If your loved one moves, we remap your route to the new facility’s provider and guide you on next steps.
Is there a fee for using Smart Commissary’s services?
Yes. We charge a one-time advisory fee for information and guided assistance. Third-party provider fees are not included.
What information do you need from me?
Typically: your contact details and the recipient’s full name (as listed), ID number, facility, and provider (if known). Accurate info helps ensure funds go to the right account.
Does Smart Commissary contact my loved one or the facility?
No. We guide you to use the official provider correctly. If provider or facility contact is required, we’ll show you how to do it.
What’s your refund policy?
Because services are digital and begin quickly, no refunds after delivery (when your personalized guidance is sent or live assistance provided). Exceptions: duplicate charge or non-delivery attributable to us. See our Terms & Conditions for details.
Is my information secure?
We use reasonable administrative and technical measures and only share data with service providers (e.g., email/SMS/WhatsApp, payment processors) as needed to deliver the service. See our Privacy Policy and Cookie Notice.
How do I start?
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Tell us the facility and what you need (commissary, calls, video visits, etc.).
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We confirm the official provider and steps.
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You complete the setup and funding with our step-by-step guidance.
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We provide follow-up support for the same case.
How do I contact Smart Commissary?
Email support@smartcommisary.com or use the contact form on our site. We typically reply within 24 hours.
Important clarity
Smart Commissary is a private directory for information and assistance. We do not operate deposit, calling, video, or tablet platforms and are not affiliated with government agencies or facilities. Your purchase is for guidance; third-party fees are not included.