Frequently Asked Questions (FAQ)
- What services does Smart Commissary offer?
We provide guidance on making deposits for commissary accounts, phone calls, video visits, and digital entertainment for incarcerated individuals. - How do I make a deposit to my loved one’s commissary account?
We help you navigate the correct platforms and ensure that your deposit reaches the right account securely and efficiently. - Does Smart Commissary make deposits directly on my behalf?
No, we do not make deposits directly. We offer assistance and guidance, but all deposits must be made through the provider’s website. - Can Smart Commissary help with setting up phone calls?
Yes! We guide you through the process of funding phone services so you can stay connected with your loved one. - How do I know my deposit was successful?
Once your deposit is complete, you’ll receive confirmation from the platform used, and we help ensure that all the necessary steps are followed to avoid mistakes. - What happens if I make a mistake with a deposit?
Our guidance helps prevent mistakes, but if something goes wrong, we provide support to help you resolve the issue. - Do you assist with video visits?
Absolutely! We guide you through the process of setting up and funding video visits, ensuring that you and your loved one stay connected. - Does Smart Commissary have a commercial relationship with deposit platforms?
No, we do not have any commercial relationship with deposit platforms. We simply provide assistance to ensure you use the correct platform. - How quickly will my deposit be processed?
Processing times vary depending on the platform and facility. We help ensure that the deposit is made correctly, minimizing delays. - Can Smart Commissary assist with multiple facilities?
Yes, we work with over 7,500 facilities across the U.S., ensuring you use the correct platform for your loved one’s location. - Is there a fee for using Smart Commissary’s services?
Yes, we charge a minimum fee that varies depending on the state, facility, and type of service. Our goal is to ensure the process is smooth while keeping costs as low as possible for our clients. - How do I contact Smart Commissary for more assistance?
You can reach us anytime via our contact form on the website, and we will get back to you within 24 hours.