Clear, easy-to-follow instructions on how to complete commissary deposits, phone services, video visits, tablet programs, and secure-package orders through the correct authorized platforms. Learn how each provider works, how to prevent errors, and how to ensure funds and credits reach the right account.
Electronic messaging is one of the fastest ways to communicate with an inmate—but it’s also one of the most regulated. If your message hasn’t arrived or was rejected, it doesn’t always mean something went wrong on your end. This guide…
Electronic messaging has become one of the most common ways for inmates to stay connected with family and friends in U.S. correctional facilities. While it works similarly to email, inmate messaging is heavily regulated, monitored, and only available through approved…
When an inmate deposit is rejected, duplicated, or sent in error, families often ask how to request a refund from the Department of Corrections (DOC). While refunds are possible, they are not automatic and depend on whether the funds reached…
