Electronic messaging is one of the fastest ways to communicate with an inmate—but it’s also one of the most regulated. If your message hasn’t arrived or was rejected, it doesn’t always mean something went wrong on your end.
This guide explains exactly why inmate messages get delayed or blocked, how the review process works, and what you can do to prevent future issues.
1️⃣ All Inmate Messages Are Reviewed Before Delivery
Unlike normal email, inmate messages go through a security screening process.
Messages may be delayed due to:
- Staff review queues
- Automated keyword scans
- Manual approval requirements
📌 Review time typically ranges from 24 to 72 hours, but can take longer during weekends or lockdowns.
2️⃣ Prohibited Content Triggers Message Blocking
Messages may be blocked if they contain:
🚫 Threats or violent language
🚫 Gang references or symbols
🚫 Drug-related discussions
🚫 Legal strategy or advice
🚫 Requests involving money transfers
Even jokes or slang can be misinterpreted by automated systems.
3️⃣ Inmate Privileges Are Restricted or Suspended
If the inmate is:
- In disciplinary housing
- Under investigation
- In lockdown status
Messaging privileges may be temporarily disabled, causing delays or automatic blocking.
➡ In these cases, messages may remain pending or never be delivered.
4️⃣ Incorrect Inmate Information
A very common issue.
Messages can be delayed or rejected if:
- Inmate ID number is wrong
- Facility location changed
- Name does not match records exactly
📌 Transfers between facilities often cause temporary system mismatches.
5️⃣ Facility or Provider System Issues
Messaging platforms occasionally experience:
- System outages
- Maintenance windows
- Sync delays between the prison and provider
During these times:
✔ Messages may show “sent”
✔ But are not delivered internally
6️⃣ Provider or Facility Changed Messaging Services
Prisons may change providers (e.g., JPay to ViaPath).
If this happens:
- Old accounts may stop working
- Messages sent through the previous provider are blocked
- Funds may not transfer automatically
Always confirm the curren
7️⃣ Attachment Issues (Photos, Files, Emojis)
Messages with:
- Photos
- Emojis
- Special characters
- Excessive formatting
Are more likely to be flagged or delayed.
📌 Some facilities do not allow attachments at all.
8️⃣ Volume Delays (Holidays & Lockdowns)
Delays are common during:
- Holidays
- Weekends
- Facility lockdowns
- Staffing shortages
In these cases, review times may exceed 3–5 business days.
9️⃣ Message Limits or Account Issues
Messages may be blocked if:
- Character limits are exceeded
- Your account balance is insufficient
- Your account is under review
- Payment verification is pending
Always confirm your payment status.
Monitoring and Compliance Reviews
All inmate messages are:
✔ Monitored
✔ Stored
✔ Logged
If a message triggers compliance concerns, it may be:
- Held indefinitely
- Used for investigative review
- Rejected without notice
How to Reduce Message Delays (Best Practices)
✔ Use simple, respectful language
✔ Avoid slang or abbreviations
✔ Double-check inmate ID and facility
✔ Confirm provider before sending
✔ Keep messages short and clear
✔ Avoid discussing money or legal matters
What to Do If a Message Is Blocked
- Check your account status
- Review provider content rules
- Confirm inmate privileges
- Contact provider customer support
- Ask the inmate if restrictions are in place
📌 Providers cannot override facility decisions.
Frequently Asked Questions (FAQ)
Can inmates see blocked messages?
Usually no. Blocked messages are not delivered.
Are blocked messages refunded?
Some providers refund automatically; others do not.
Can repeated blocks affect my account?
Yes. Repeated violations can lead to account suspension.
Conclusion
Inmate messages get delayed or blocked due to:
✔ Security reviews
✔ Facility restrictions
✔ Provider or system issues
✔ Content violations
✔ Incorrect inmate information
Understanding these reasons helps families avoid frustration and maintain consistent communication.
Always follow facility rules and use official messaging platforms only.